Welcome to MacJonden! Whether you are shopping for a personalised gift, looking for a unique customised product, or sourcing branded merchandise for your business, we are here to help.

Explore our frequently asked questions below. If you cannot find the answer you need, please contact us at contact@macjonden.com and we will do our best to assist you.

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1. Ordering & Purchasing

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Q1. How can I order a product I like from your Gallery?

If you see a product you like in our Gallery, there are two easy ways to order:

• Available in our Online Store: If the product is listed in our Online Store, you can place your order directly through our website.

• Not available for direct purchase: If the product is displayed in our Gallery but is not listed in our Online Store, please email contact@macjonden.com with the product name, reference or a screenshot. We will get back to you as soon as possible to discuss your requirements and help you place an order.

This option is particularly suitable for business customers looking for customised products or tailored solutions.

 

Q2. How can businesses place an order?

We welcome enquiries from businesses of all sizes.

If you are looking to order products for corporate gifts, events, hospitality, promotional activities or other business purposes, please email contact@macjonden.com with details of the products you are interested in.

To help us prepare a quotation more efficiently, you are welcome to attach your company logo, artwork, printing files, reference images, product specifications and estimated order quantity.

We will review your requirements and get back to you as soon as possible with suitable options and a quotation.

 

Q3. Can I order products in bulk or wholesale quantities?

Absolutely! We welcome bulk and wholesale enquiries from both individual customers and businesses.

If you are interested in ordering larger quantities of products in our Online Store or Gallery, please email contact@macjonden.com.

Please include your preferred products, estimated quantity, customisation requirements and delivery location. We will assess your requirements and provide a tailored quotation based on the order quantity, printing specifications and other relevant factors.

 

Q4. Can I order a product that is not listed in your Online Store?

Yes. Our Gallery showcases a selection of products and customisation ideas, and not every product is necessarily available for direct online purchase.

If you find something you like, please email us with the product reference or a screenshot of the item. We will check the available options and assist you with the next steps.

 

Q5. Can I request a quotation before placing an order?

Yes. We welcome quotation requests, particularly for customised products, corporate merchandise and bulk orders.

Please email contact@macjonden.com with your preferred product, estimated quantity, printing requirements and delivery location. If you have a design file or reference image, please attach it to help us understand your requirements.

We will get back to you as soon as possible.

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2. Personalisation & Customisation

 

Q6. Can I add my own name, message, logo or design to a product?

Many of our products can be personalised to suit your needs.

Depending on the product, customisation may include names, messages, logos, artwork or other printing content.

If the product offers personalisation options in our Online Store, please follow the instructions on the product page when placing your order.

For additional customisation requests, please email contact@macjonden.com with your ideas and any relevant design files. We will review your request and let you know what may be possible.

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Q7. Can I modify an existing design or add more printing content?

Yes! If you like a design featured in our Online Store or Gallery but would like to add or change some of the printing content, we would be happy to discuss your ideas.

Please email contact@macjonden.com and explain what you would like to add or modify. You are welcome to attach reference images, artwork or a marked-up design showing your requested changes.

We will review your requirements and do our best to accommodate them, subject to product suitability, technical feasibility and any applicable additional costs.

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Q8. Can I see a design proof before production?

For customised orders that require a design proof, we will provide the relevant design for your review and approval before production.

Up to two rounds of design revisions are included in the agreed customisation service.

A round of revisions means one consolidated set of requested changes submitted together. We encourage customers to provide clear and complete feedback for each round to help ensure a smooth design approval process.

If additional revisions beyond the two included rounds are requested, an additional design fee may apply. Any additional fee will be communicated to and approved by the customer before further design work begins.

Once the final design has been approved, production will proceed based on the approved version. Subsequent changes may incur additional charges, affect the production schedule or be unavailable once production has commenced.

Please carefully check all names, spelling, wording, logos, colours, dimensions, layout and other relevant details before approving the final design.

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Q9. Can I choose different colours, sizes or product variations?

Some products featured in our Gallery may be available in additional colours, sizes or variations that are not shown on the website.

Please email contact@macjonden.com with the product you are interested in and your preferred colour, size or other specifications.

We will check availability and advise you of the available options.

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Q10. Can I provide my own company logo or artwork?

Yes. We welcome customer-supplied logos and artwork for suitable customised products.

Please attach your logo or artwork to your enquiry email, preferably in a high-resolution format or a suitable print-ready file format where available.

Customers are responsible for ensuring they have the necessary rights and permissions to use any supplied logos, trademarks, photographs or artwork.

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3. Bulk Orders & Business Solutions

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Q11. Do you provide customised solutions for corporate gifts and business merchandise?

Yes. MacJonden offers personalised products and customised merchandise for corporate gifting, promotional campaigns, events, hospitality and other business requirements.

If you have a particular product, budget, quantity or branding requirement in mind, please email contact@macjonden.com.

We welcome enquiries from businesses seeking tailored product combinations and customised solutions.

 

Q12. Can you adjust your pricing for larger quantities?

Yes. Pricing may vary depending on order quantity, product selection, printing method, customisation complexity and delivery requirements.

Please send us your estimated quantity and specifications. We will assess your requirements and provide a quotation tailored to your order.

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Q13. Can you help if I am not sure which product to choose?

Of course! Tell us about your intended use, target audience, budget, estimated quantity and any branding requirements.

Whether you need gifts for employees, clients, guests, events or promotional activities, we will do our best to suggest suitable products and customisation options.

Please email contact@macjonden.com to discuss your requirements.

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4. Shipping & Delivery

Q14. How long will it take to receive my order?

Delivery time depends on the delivery location, product availability, order quantity, customisation requirements and selected shipping method.

• Individual customers within Australia: Standard courier transit time is approximately 2–7 days, depending on the destination and carrier. This estimate refers to transit time only and does not include any additional production or processing time for customised products.

• Business and bulk orders: Production and delivery timeframes depend on the order quantity, customisation requirements, destination and selected logistics provider.

• International orders: Delivery time varies according to the destination, shipping method, customs clearance and other relevant factors.

For customised, bulk or international orders, we will advise you of the estimated production and delivery timeframe when providing your quotation.

Delivery estimates are indicative and are not guaranteed unless expressly agreed in writing.

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Q15. How much does shipping cost?

Shipping costs depend on the delivery address, parcel size, weight, order quantity and selected shipping method.

For products available in our Online Store, applicable shipping charges will be displayed during checkout where available.

For bulk, customised or business orders, we will provide a shipping quotation based on your requirements before payment.

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Q16. Can I use my own freight forwarder or logistics provider?

For suitable business or bulk orders, you may request to use your own nominated logistics provider, subject to prior agreement.

If this arrangement is approved, you will generally pay your nominated logistics provider directly for transportation and related charges. Collection and delivery arrangements will be confirmed before dispatch.

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Q17. What should I do if my order arrives damaged?

Please contact us as soon as reasonably practicable at contact@macjonden.com.

Include your order number, clear photographs of the damaged product and packaging, and a short video where practical. We will review the information and advise you on the next steps in accordance with our Returns, Replacements & Refunds Policy and applicable law.

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5. Payments, Order Changes & Returns

 

Q18. What payment methods do you accept?

For products purchased directly through our Online Store, available payment methods will be displayed at checkout.

For customised, wholesale and business orders, payment arrangements will be confirmed in the quotation or order confirmation before production or dispatch.

Unless otherwise agreed in writing, full payment for the products and applicable shipping charges must be received before dispatch.

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Q19. Can I change or cancel my order after placing it?

Please contact us as soon as possible if you need to change or cancel an order.

Changes may be possible before production begins, depending on the product and order status. Once production has commenced, changes or cancellations may not be possible or may incur additional costs.

Any applicable rights under Australian Consumer Law or other relevant legislation remain unaffected.

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Q20. Can I return or exchange a customised product?

Customised and made-to-order products cannot generally be returned or exchanged simply because of a change of mind, where the products have been correctly supplied and applicable law permits this exclusion.

If your product arrives damaged, defective or materially different from the agreed specifications, please contact us so that we can assess the issue and arrange an appropriate remedy in accordance with our Returns, Replacements & Refunds Policy and applicable law.

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Q21. What if I receive a product with an incorrect name or design?

If the product does not match the approved design or agreed specifications, please email us with your order number and supporting photographs or video.

If the issue results from our failure to follow the agreed specifications, we will assess the matter and provide an appropriate remedy in accordance with applicable law.

Please check all personalisation details carefully before approving your final design.

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6. Affiliate & Collaboration Opportunities

 

Q22. Can I become a MacJonden affiliate?

We welcome enquiries from content creators, bloggers, publishers and other potential affiliate partners who are interested in collaborating with MacJonden.

If you would like to explore an affiliate partnership, please email contact@macjonden.com with a brief introduction, your website or social media links, your audience profile and any relevant collaboration ideas.

We will review your enquiry and get back to you as soon as possible. Affiliate opportunities, commission arrangements and participation requirements are subject to confirmation.

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Q23. Do you welcome other business collaborations?

Yes. We are open to discussing suitable collaborations with businesses, event organisers, hospitality operators, resellers and other potential partners.

Please email contact@macjonden.com with a brief introduction and details of your proposal.

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7. Still Have Questions?

We are happy to hear from you!

If you have a question that is not covered above, or if you would like to discuss a customised product, bulk order or business solution, please contact us.

Email: contact@macjonden.com

Please include as much relevant information as possible so that we can understand your requirements and assist you more efficiently.

At MacJonden, we aim to make personalised products and customised gifting easier, more flexible and more meaningful for every customer.